Kitchen Studio by TEKA (trading as TEKA Services Limited)
Studio Address: Floor 2, Unit 10, Bourges View Park, Maskew Ave, Peterborough PE1 2FG
Registered Address: Bank House The Lawns, 33 Thorpe Road, Peterborough, Cambridgeshire, England, PE3 6AB
Tel: 01733 806114
Web: www.tekakitchens.co.uk
Email: [email protected]
General Terms
Kitchen Studio by TEKA is a trading name operating under TEKA Services Limited (company number 10574923), a company registered in England and Wales. Kitchen Studio by TEKA offers professional kitchen design, supply of kitchen materials, kitchen appliances and extras, and these Terms and Conditions apply to any business booked or ordered with us electronically, using our online enquiry form, verbally, through telephone, by visiting our studio, or at the Client’s premises.
If work is carried out for the client by the company without a signed contract, by accepting to proceed with said work, the client agrees to the terms and conditions provided on the company’s website. We may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business and to existing contracts by giving 30 days’ notice for domestic contracts and/or 60 days’ for commercial contracts.
These Terms and Conditions constitute the contract between TEKA Services Limited (the “Company”) and the Employer, Client, Firm, Corporate body, or company representative as the case may be (the “Client”) that seeks provision of kitchen design, materials, appliances and/or extras (“Services” or “Products”). The Company and the Client (together the “Parties”) agree that the services and supply of products will be provided in accordance with these Terms and Conditions.
Please also read the terms and conditions laid out on our group website, TEKA Services, as these will also apply in accordance with these terms. TEKA Services Terms & Conditions can be found at: https://tekaservices.co.uk/terms-conditions/
The Customer’s attention is particularly drawn to the provisions of Clause 11 (Limitation of Liability).
1. About Us
1.1 Kitchen Studio by TEKA is a trading name of TEKA Services Limited (company number 10574923), a company registered in England and Wales, with its registered office at Bank House The Lawns, 33 Thorpe Road, Peterborough, Cambridgeshire, England, PE3 6AB. The Kitchen Studio by TEKA showroom and studio is located at Floor 2, Unit 10, Bourges View Park, Maskew Ave, Peterborough PE1 2FG.
1.2 TEKA Services Limited is registered for VAT. Our VAT number is GB 275947059. Where VAT is chargeable for the supply of services or products under these terms, this is charged by TEKA Services Limited.
1.3 We operate the website www.tekakitchens.co.uk as well as the group website www.tekaservices.co.uk. You can find everything you need to know about us and our products and services on our websites before you place an order or booking.
1.4 To contact us, telephone our studio team at 01733 806114 or email us at [email protected]. To give us formal notice of any matter, please follow the process set out in Clause 15.2.
1.5 References to “we”, “us” and “our” in these terms refer to Kitchen Studio by TEKA / TEKA Services Limited depending on context.
2. Our Contract with You
2.1 These terms and conditions (“Terms”) apply to the order by you and the supply of kitchen materials, kitchen appliances, extras, and associated fitting or installation services (“Products” / “Services”) by us to you in accordance with these Terms (“Contract”). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade, custom, practice or course of dealing.
2.2 Business and consumer customers will have different rights. For example, business customers cannot cancel their orders, and compensation is not paid in the same way to businesses for losses caused by us. Where a term applies to just businesses or just consumers, this is clearly stated. You are a business customer if you are ordering Products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
2.3 If you are a business customer, these Terms constitute the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us that is not set out in the Contract, and you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
2.4 These Terms and the Contract are made only in the English language.
2.5 You should print off a copy of these Terms or save them to your computer for future reference.
2.6 These Terms are to be read alongside and in conjunction with the TEKA Services Terms and Conditions available at https://tekaservices.co.uk/terms-conditions/. By agreeing to these Terms, you also agree to the TEKA Services Terms and Conditions.
3. Placing an Order and Its Acceptance
3.1 An order may be placed by telephone, in person at our studio, or online. Where making an order online, please follow the onscreen prompts. You may only place an order using the methods set out on our website. Each order is an offer by you to purchase the Products or Services specified, subject to these Terms.
3.2 Our order process allows you to check and amend any errors before placing your order. Please check the order details carefully before confirming. You are responsible for ensuring your order is complete and accurate, including measurements, specifications, product codes, and finish selections.
3.3 We will contact you to confirm we have received your order and will send you an email to accept it (“Order Confirmation”), at which point and on which date the Contract will come into existence. The Contract will relate only to those Products and Services confirmed in the Order Confirmation.
3.4 If we cannot accept your order we will notify you. This might be because a product is out of stock, because a credit reference we have obtained is unsatisfactory, because you are located outside our service area, or because a product was mispriced. When this happens we will let you know as soon as possible and refund any sums you have paid.
3.5 Samples and Illustrations. Any advertising issued by us and any illustrations, design renders (including 3D visualisations), or descriptions of Products and Services on our website are published for the sole purpose of giving an approximate idea of what is available. They shall not form part of the Contract nor have contractual force. Each piece of material, worktop, or cabinetry may differ in grain, colour and tone from any sample provided.
3.6 All quotations issued by us are subject to acceptance within 28 days. We reserve the right to withdraw a quotation at any time before it has been formally accepted. No quotation shall constitute a binding offer to supply goods.
3.7 Quotations are only valid in writing and signed by authorised personnel, or in the form of an official pro-forma invoice. Verbal quotations for stock availability are correct at the time given but cannot be guaranteed unless immediately confirmed by order.
4. Cancelling Your Order and Obtaining a Refund
4.1 Except for the provisions of Clauses 4.4 and 4.5, the remainder of this Clause 4 does not apply to business customers.
4.2 (Consumers only) You have the right to change your mind about your order and to cancel the Contract and receive a refund of the price paid (including standard delivery costs), provided you notify us within 14 days of: (a) your receipt of the Order Confirmation; or (b) the day on which we deliver your Products. This is subject to the conditions set out in this Clause 4.
4.3 You cannot cancel the Contract in the following situations, even if the 14-day period is still running:
- Where Products are bespoke, made-to-measure, cut to size, or specially ordered to your specification;
- Where Products are sealed for hygiene or health protection purposes and have been unsealed after receipt;
- Where Products have been mixed inseparably with other items after delivery;
- Where installation or fitting work has commenced at your request.
4.4 To cancel the Contract, you must notify us by email at [email protected] or by calling 01733 806114. Your cancellation is effective from the date you send your email or speak to a member of our team. Please include your order number to help us identify your order.
4.5 Cancellation Charges. A handling and restocking fee of 35% will be charged on all returned or cancelled non-bespoke goods. This charge does not include any applicable pick-up or collection fee, which is non-negotiable. No goods will be accepted back after 21 days from collection or delivery.
4.6 Refunds will be processed as soon as possible where Products have not been dispatched, and within 14 days of us confirming the return. We may deduct from any refund an amount to compensate for reduced value of any Products that have been used, damaged, have had packaging removed, or are missing accessories.
5. Design Consultation and Kitchen Studio Services
5.1 Kitchen Studio by TEKA offers a free initial design consultation. During this consultation, our designers will work with you to understand your requirements, take you through the range of options available and talk you through the process of design of your new kitchen if you wish to proceed.
5.2 Design visualisations and renders produced are indicative only. Colours, finishes, and dimensions shown in design renders may differ from the final installed result, and should be verified against physical samples.
5.3 Any site surveys or detailed measurement services required beyond the initial consultation may be subject to an additional charge, which will be agreed with you in writing prior to the survey taking place.
5.4 Kitchen Studio by TEKA does not directly employ or sub-contract installation teams under these Terms. If installation or fitting services are required, these will be arranged separately, and separate terms may apply. We accept no liability for workmanship carried out by independent installers unless otherwise agreed in writing.
6. Supply of Kitchen Materials
6.1 Kitchen Studio by TEKA supplies kitchen units, cabinetry, worktops, splashbacks, and associated materials (“Kitchen Materials”) subject to these Terms.
6.2 All Kitchen Materials are subject to availability. We will notify you promptly if any item in your order becomes unavailable and will offer a suitable alternative or a full refund for that item.
6.3 Kitchen Materials are delivered to kerbside only. Adequate labour and assistance must be provided for unloading. We have no responsibility or liability for the unloading, transport, storage, or security of goods once delivered to site.
6.4 Risk in Kitchen Materials passes to you when you or your agent takes delivery. Ownership of all goods remains with TEKA Services Limited until payment has been received in full (Retention of Title / Romalpa Clause). We reserve the right to enter your premises to retrieve unpaid goods, even if they have been partially installed.
6.5 Where Kitchen Materials are sold to a business customer and delivered to a third party, we retain ownership until payment is made in full. If the original purchaser becomes insolvent or enters receivership, the third party may become liable for the goods.
6.6 We strive to ensure the accuracy of product information on our website. However, product details may be updated by manufacturers without our immediate knowledge. Customers are advised to verify product specifications with the manufacturer’s official website. Kitchen Studio by TEKA cannot be held liable for inaccuracies arising from manufacturer changes.
7. Supply of Kitchen Appliances
7.1 Kitchen Studio by TEKA supplies kitchen appliances including ovens, hobs, extractor fans, refrigeration units, dishwashers, washing machines, and other integrated or freestanding kitchen appliances (“Appliances”), subject to these Terms and manufacturer terms.
7.2 All Appliances are subject to availability. Lead times for Appliances may vary depending on manufacturer processing times. Any period or date of delivery quoted is an estimate only. We shall not be liable for any loss or damage arising directly or indirectly from delay in dispatch or delivery.
7.3 Appliances are delivered to kerbside only unless otherwise agreed in writing. We accept no liability for the connection or installation of Appliances. Gas and electrical connections must be carried out by suitably qualified and registered professionals.
7.4 Appliances are covered by the relevant manufacturer’s warranty. Any warranty claims for Appliances should be directed to the manufacturer in the first instance. Kitchen Studio by TEKA will assist in facilitating warranty claims where possible, but we do not accept liability for manufacturer defects beyond our statutory obligations.
7.5 Risk in Appliances passes to you upon delivery. Ownership remains with TEKA Services Limited until full payment is received.
7.6 Any claim that Appliances have been delivered damaged, are incorrect, or do not match their description must be notified to us in writing within 7 days of delivery.
8. Extras and Accessories
8.1 “Extras” means any additional products or accessories ordered as part of your kitchen project, including but not limited to sinks, taps, handles, lighting, plinth, cornicing, pelmets, soft-close mechanisms, waste management systems, and other kitchen accessories.
8.2 Extras are subject to the same terms regarding delivery, risk, ownership, and returns as Kitchen Materials set out in Clause 6 above.
8.3 We reserve the right to refuse any returned Extras that are out of stock, opened, damaged, or presented after 21 days from collection or delivery.
9. Delivery
9.1 Adequate labour and assistance must be provided for unloading at the delivery address.
9.2 All deliveries are to kerbside only. We have no responsibility or liability for the unloading of goods on site, or for the storage and security of goods once delivered.
9.3 Our drivers may refuse delivery in the absence of a signature from an authorised person as proof of delivery. The Company can refuse delivery to a site if it is deemed dangerous to the driver.
9.4 Any period or date of delivery quoted is an estimate only. The Company shall not be liable for any loss or damage arising directly or indirectly from delay in dispatch or delivery, including loss of earnings or consequential losses.
9.5 If a delivery is refused or nobody is available to accept the order, re-delivery will be charged at twice the original delivery charge.
9.6 The Company cannot be held responsible for non-delivery caused by the existence or apprehension of war, acts of terrorism, declared or undeclared hostilities, quarantine, riot, strike, or other events outside our reasonable control.
9.7 Delivery in instalments shall be treated separately; each delivery constitutes a separate contract.
9.8 If we fail to deliver within a reasonable time after the quoted delivery date, you may (by informing us in writing) cancel the order, provided we have not already dispatched the goods or, in the case of worktops or materials cut to size, the order has not already been cut or processed.
10. Collection
10.1 Collection can be made from our studio at Unit 10, Bourges View Park, Maskew Ave, Peterborough PE1 2FG. Please refer to our opening hours for availability.
10.2 You must provide the order number or invoice number prior to collection so we can prepare your materials.
10.3 A valid form of photographic identification must be presented at the time of collection.
10.4 You will be required to sign a collection confirmation document upon receipt of your materials.
10.5 The Company accepts no responsibility or liability for the loading, transport, storage, or security of goods once collected.
10.6 Risk in goods passes to you once you have collected them from our studio or distribution centre.
10.7 Collection from a distribution centre must be carried out by a trade professional, who must be dressed in full PPE in accordance with distribution centre safety requirements. The distribution centre reserves the right to refuse collection if PPE requirements are not met or if collection conditions are deemed unsafe.
11. Price and Payment
11.1 Prices. Products and Services will be invoiced at the prices confirmed at the time of your Order Confirmation. All prices are subject to change until confirmed in an Order Confirmation. Descriptions and prices on our website or price lists are only current at the date they are produced; details of alterations are available on request.
11.2 VAT. All prices quoted are exclusive of VAT unless otherwise stated. VAT will be charged at the rate applicable at the date of invoice, as charged by TEKA Services Limited.
11.3 Deposits. A deposit may be required to confirm your order, the amount of which will be confirmed at the time of order. Deposits are non-refundable in the event of cancellation, unless otherwise required by law..
11.4 Late Payment. If we are unable to collect any payment due within 7 days of the due date, we will charge interest on the overdue amount at the rate of 8% per year above the Barclays Bank base rate from time to time (and at 8% per year for any period when the base rate is below 0%). Interest accrues on a daily basis from the due date until the date of actual payment. We reserve the right to claim legal fees and any other costs resulting from the customer’s failure to pay.
11.5 Retention of Title. All goods supplied remain the property of TEKA Services Limited until paid for in full. The Company reserves the right to enter the Customer’s premises to retrieve unpaid goods, even if they have been laid, installed, or fitted. The Customer will not deface or remove any ownership notices affixed to goods until payment is made in full.
11.6 Klarna Finance. In cooperation with Klarna Bank AB (publ), Sveavagen 46, 111 34 Stockholm, Sweden, we are able to offer the following payment options where applicable: Pay in 3 instalments. All other financial agreements are available at 0% interest subject to payments being made within the specified timeframe (3, 6, or 12 months, 24 month & 36 months, availability is subject to credit application). Products under £250 are only eligible for Pay in 3, and orders over £5,000 are not eligible for finance. Finance is only available to permanent UK residents aged 18 and over, subject to status; T&Cs and late fees apply. TEKA Services Limited acts as a merchant and not a lender. Further information and Klarna’s user terms can be found at https://www.klarna.com/uk/terms-and-conditions/. TEKA Services Limited is authorised by Klarna Financial Services UK Limited for the provision of these credit products.
12. Your Obligations
12.1 It is your responsibility to ensure that:
- The terms of your order are complete and accurate, including measurements, specifications, product codes and finish selections;
- You co-operate with us in all matters relating to the Products and Services and agree to be respectful and courteous to our employees, agents and subcontractors;
- You provide us, our employees, agents and subcontractors with access to your premises and facilities as reasonably required to fulfil the order;
- Any electrical or gas connections, installations or related works required for Appliances are carried out solely by suitably qualified and registered third-party subcontractors. We do not directly undertake, supervise or accept responsibility for any electrical or gas works, and any liability arising from such works shall rest solely with the relevant subcontractor carrying out the installation;
- Any measurements or dimensions provided to us are accurate. We accept no liability for errors arising from inaccurate measurements or specifications provided by you.
12.2 If our ability to perform the Services is prevented or delayed by any act or omission by you or any failure by you to perform any relevant obligation (“Customer Default”), we shall be entitled to suspend the Services until you remedy the Customer Default and may rely on the Customer Default to relieve us from the performance of the Services.
13. Claims and Defects
13.1 Any claim for non-delivery of any goods should be notified in writing to us within 5 days of the date of our invoice.
13.2 Any claim that goods have been delivered damaged, are not the correct quantity, or do not comply with their description must be notified in writing within 7 days of delivery.
13.3 Any alleged defect shall be notified in writing within 7 days of delivery, or in the case of a defect not reasonably apparent on inspection, within 7 days of the defect coming to your attention prior to installation. In any event, notification must be made within 28 days of delivery.
13.4 If you establish that any goods are defective within 7 days of completion, we shall, at our option, replace with similar goods or repair any defective goods.
13.5 Verbal advice given by the Company is not a guarantee unless confirmed in writing. The Company cannot be held responsible for any hearsay or verbal recommendations.
13.6 The Company is not liable for any incorrectly installed kitchen products, or any subsequent damage, liability or costs incurred from independent arbitration arising from verbal or referred recommendations of installers given by the Company or any of its representatives.
13.7 Where the Company is liable in respect of only some or part of the goods, the Contract will remain in full force and effect in respect of the other parts, and no set-off or other claim shall be made against those other parts.
14. Limitation of Liability
IMPORTANT NOTICE: THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.
14.1 Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 12 of the Sale of Goods Act 1979; or any other liability that cannot be excluded or limited by applicable law.
14.2 Subject to Clause 14.1, we will not be liable for: any loss of profits, sales, business, or revenue; loss of business opportunity; loss of anticipated savings; loss of goodwill; or any indirect or consequential loss.
14.3 Subject to Clause 14.1, our total liability to you in connection with any Contract shall not exceed the total amount paid by you under that Contract.
14.4 (Consumers only) If you are a consumer, these Terms do not affect your statutory rights. The Sale of Goods Act 1979 applies.
15. General
15.1 All orders accepted by the Company are subject to these terms and conditions. These terms and conditions will prevail if there is any inconsistency between them and any Customer’s terms.
15.2 Notices. Any formal notice required under these Terms must be given in writing and sent by email to [email protected] or by post to Kitchen Studio by TEKA, Bank House The Lawns, 33 Thorpe Road, Peterborough, Cambridgeshire, England, PE3 6AB.
15.3 Any qualification or variation to these conditions in the Customer’s order, or made otherwise by the Customer, is excluded from the Contract unless expressly agreed by the Company in writing. Oral variations to these conditions have no effect.
15.4 The Company may at its discretion suspend or terminate the supply of any goods or services if the Customer fails to make payment or defaults in any of its obligations under the Contract or any other agreement with the Company.
15.5 The Company excludes any liability for recommending independent kitchen installers or fitters. Any dispute as to the quality of workmanship is solely between the Customer and the installer, not the Company.
15.6 Governing Law. The Contract shall be governed by English law and the Customer consents to the exclusive jurisdiction of the English courts in all matters regarding the Contract.
15.7 Data Protection. How we use any personal data you give us is set out in our Privacy Notice at https://tekakitchens.co.uk/privacy-policy/ & https://tekaservices.co.uk/privacy-policy/. We will use personal information to provide Services, process payment, and to inform you about similar services we provide (you may opt out at any time by contacting us).
15.8 Connection with TEKA Services Terms. These Terms are supplementary to and must be read alongside the TEKA Services Terms and Conditions available at https://tekaservices.co.uk/terms-conditions/. In the event of a conflict between these Terms and the TEKA Services Terms and Conditions, these Terms shall take precedence in relation to the supply of kitchen materials, appliances and extras.
16. Consumer Rights
If you are a consumer, your statutory rights are unaffected by these Terms. In particular:
- The Sale of Goods Act 1979 applies to all sales of goods.
- The Consumer Rights Act 2015 applies to all contracts with consumers.
- If goods are faulty, you have the right to a repair, replacement, or refund.
FURTHER TERMS AND CONDITIONS ARE AVAILABLE ON REQUEST.
Kitchen Studio by TEKA | Trading as TEKA Services Limited
Company Number: 10574923 | VAT Number: GB 275947059
Studio: Floor 2, Unit 10, Bourges View Park, Maskew Ave, Peterborough PE1 2FG
Registered Office: Bank House The Lawns, 33 Thorpe Road, Peterborough, PE3 6AB
www.tekakitchens.co.uk | [email protected] | 01733 806114